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Refund policy

Refund Policy

Every Shifted product is a digital download, delivered to you instantly. This policy explains what happens if something isn’t right, and it sits alongside your rights under Australian Consumer Law, which this policy never takes away.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you’re entitled to a refund or replacement. That includes a file that won’t open or download, a product that is significantly different from its description, or a product that is missing what the listing says it includes.

Change of mind

Because digital products are delivered straight away and can’t be returned, we don’t offer refunds for change of mind. That includes simply deciding a product isn’t for you, buying the wrong product, or no longer needing it.

If you’re unsure whether a product is right for you, email us before you buy and we’ll happily help you choose.

When we will fix it or refund you

  • Your file won’t download, open or display properly, and we can’t fix it for you.
  • The product is significantly different from how it was described.
  • Pages, tools or content listed in the product description are missing.
  • You were charged twice for the same product by mistake. We’ll refund the duplicate.

In most cases, the fastest fix is for us to resend your files or send a corrected version. If we can’t fix the problem, we’ll give you a full refund.

How to ask for help

Email eliza@shiftedbyeliza.com with your order number, the product name, and a short description of what’s wrong. A screenshot helps if something isn’t displaying properly.

We aim to reply within 2 business days. If a refund is approved, it goes back to your original payment method, and it usually appears within 5 to 10 business days depending on your bank.

Haven’t received your download?

Your files are available on the order confirmation page straight after checkout, and a copy is emailed to you. If you can’t find the email, check your spam or promotions folder first. Still nothing? Email us and we’ll resend it.

Last updated 16 October 2026.